delivery & returns
Shipping & Returns
Postage & Handling Charges
|COUNTRY||ORDERS UNDER $100||ORDERS OVER $100|
|within Australia||$15.00 flat rate||FREE|
Goods will be delivered via Australia Post. Deliveries to a metropolitan address are normally 1-4 days please allow up to a week for deliveries to regional areas. We will not take responsibility for orders requested to be left unattended.
We want you to love our products as much as we love designing them for you! If you are not happy with any of your Rigon/Christine items we are more than happy to refund, exchange or credit your purchase.
Here’s what you need to do….
On receiving your order, try on all your purchases within 7-14 days. Please leave all tickets on the garment.
If you wish to return an item that you have purchased, fill in the enclosed returns form and send this with your goods and a copy of your invoice to:
PO Box 506
Woy Woy NSW 2256
All merchandise that is correctly returned in accordance with the conditions below will be credited to the purchaser’s credit card or Paypal account, with the exception of:
- Sale items. We are happy to issue a credit note or an exchange on these styles, but no refunds will apply.
- The shipping costs incurred by the purchaser will not be refunded except when a product is faulty.
Please note Goods and Services Tax (GST) will be refunded to Australian purchasers however Rigon Headwear is not responsible for the refund of duties or taxes levied by your country incurred as a result of purchasing our products. You may be able to recover these costs by directly contacting your local Customs government department.
We are more than happy to exchange a garment for an alternate size, if we have it available. If we do not have the required size an alternate style, refund or credit will be offered. Items that are considered faulty are those that are received in a damaged condition. Wear and tear to a product is not a sign that the item is faulty.
- All items must be returned in new and unused condition with all tags attached and in original condition. If your item shows any evidence of wear (includes, but is not limited to, strong perfume or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided.
- Goods must be returned within 14 days of receiving your order.
- Unfortunately Rigon Headwear cannot accept any liability for goods returned by unregistered post.
If you have any further queries regarding your return please email firstname.lastname@example.org.
Need to return an item for exchange?
Not quite what you expected? No problem! Download our Returns Form and follow the instructions on how to return an item